Need Help Paying Your Bill?

Warmth isn’t just a necessity; it’s an indispensable part of our daily lives.

We understand that life can bring unexpected challenges, and we’re here to provide the support you need to ensure you and your loved ones stay warm and comfortable. Explore these options for the variety of ways we provide payment assistance to those in need, or reach out to a helpful customer representative.

Low-Income Weatherization Program

LIWAP offers energy-efficient home improvements to help lower utility bills and improve comfort. You could be eligible to receive help to complete weatherization improvements on your home such as: insulation, air sealing, window sealants or new windows, and more. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.

Participating is simple. Call 855-522-2796 or visit , or contact one of the Community Action Agencies listed in the links below. Then fill out an application starting December 1st (or November 1st for the elderly and disabled) and receive assistance in getting the work done on your home. Keep in mind this assistance is on a first come, first served basis.

Financial Assistance

Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by various state counties.

Missouri LIHEAP

This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.


211 and the United Way offer many services, including helpful resources and referrals for energy assistance. Dial 211 to see if you qualify for help, or visit your state’s 211 website for more information.

Additional Resources

We have compiled a list of additional programs that can help pay heating costs for eligible customers.

Deposit Waiver for Victims of Domestic Crimes

Summit Natural Gas will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.

Medical Emergencies

We will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off the gas would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates can be requested by calling our office. The certificate should identify the patient, the medical emergency, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. A telephone call from a doctor or nurse, nurse practitioner or public agency is acceptable if a certificate is received within seven days after the phone call. Summit Natural Gas shall not be required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires; and the certificate can only be renewed once in a 12 month period. Please call our Customer Service Department at 800-927-3787 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a delayed payment agreement.

Low-Income Weatherization Program

Create an Online Account for 24/7 Access

View and pay bills, see gas use, and compare use over time.

Flexible Payment Options

Colorado Natural Gas has a variety of convenient ways to pay your utility bill.

Budget Billing

Enroll to have more predictable bills month-to-month, and even out the seasonal highs and lows of your bill.