Payment & Energy Assistance Programs

We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-927-0787 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.

In addition, Summit has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:

Community Action Partnership of North Central Missouri (CAPNCM) 1-855-290-8544
Harrison, Daviess, Caldwell, Grundy, Linn, Livingston and Putnum
Missouri Ozarks Community Action, Inc. 1-855-290-8544
Camden, Laclede, Miller, Crawford, Maries, Phelps and Pulaski
Ozark Action, Inc. 417-256-6147
Howell, Texas, Wright, Douglas, Ozark and Oregon
Ozarks Area Community Action Agency 417-865-7797
Webster, Taney, Stone, Lawrence, Greene, Dallas, Barry, Polk, Dade and Christian
West Central Missouri Community Action Agency 1-660-476-2185
Benton, Morgan, Bates, Cass, Cedar, Henry, Hickory, St. Clair and Vernon

Payment Assistance

Low income residential customers may qualify for help to pay their utility bill. The best source of information is to call your local Community Action Agency or local Department of Human Services office and ask about the Emergency Assistance Program. In addition, we partner with local organizations that can lend a helping hand if you are having trouble paying your energy bills, including:

United Way 211

Available 24/7, United Way 211 is a free, confidential information and referral service that connects people to local services across Missouri. Dial 2-1-1 or visit

Missouri LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their immediate energy needs. Visit or call 855-FSD-INFO (855-373-4636).

LIHEAP Winter Flyer

LIHEAP can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).

  • Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
  • The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.

Missouri CAN

The Community Action Network (CAN) serves low-income families in every county in Missouri. Contact one of the Community Action Agencies listed to the right/below or visit to find your local agency, or call 573-634-2969.

A list of Missouri Community Action Agencies is also available to download here.

Summit Appliance Rebates and More

Summit offers rebates on energy-efficient natural gas furnaces, water heaters & smart thermostats. Click here for more information and rebate forms.

Call Summit Natural Gas at 800-927-0787

We can help you with:

  • Making payment arrangements
  • Enrolling in Budget Billing to help make your bills more manageable and predictable
  • Enrolling in AutoPay and eBill so you never miss a payment

SAFHR Missouri COVID Rental Assistanc

SAFHR Missouri COVID Rental Assistance will continue accepting applications into 2023!

Visit for more information and to apply.

Medical Emergencies:

We will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill, if a registered physician confirms that an emergency exists. Disconnection can be postponed due to a medical emergency for up to 28 days from the date of physician’s certificate of medical need for utility service. Please call our Customer Service Department at 800-927-0787 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a reasonable payment arrangement or budget bill plan.

Low-Income Weatherization Program

LIWAP offers energy-efficient home improvements to help lower utility bills and improve comfort. You could be eligible to receive help to complete weatherization improvements on your home such as: insulation, air sealing, window sealants or new windows, and more. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.

Participating is simple. Call 855-522-2796 or visit , or contact one of the Community Action Agencies listed to the right/below. Then fill out an application starting December 1st (or November 1st for the elderly and disabled) and receive assistance in getting the work done on your home. Keep in mind this assistance is on a first come, first served basis.

NOTE: Please call your local Community Action Agency prior to visiting the office as agency operations may have changed due to COVID-19. Some agency COVID-19 operations information is available here.