Payment & Energy Assistance Programs

We’re here to help! If you’re ever in a situation where you’re struggling to pay your bill, call us at 800-927-0787 as soon as you think you need help. We can work with you to avoid an unexpected service interruption. Have a medical emergency? We can help. Scroll down to read more.

In addition, Summit has partnered with local weatherization and low-income assistance providers to assist our customers who need a little extra help:

AGENCY CONTACT COUNTIES SERVED
Community Action Partnership of North Central Missouri (CAPNCM) 1-855-290-8544
http://www.capncm.org
Harrison, Daviess, Caldwell, Grundy, Linn, Livingston and Putnum
Missouri Ozarks Community Action, Inc. 1-855-290-8544
http://www.mocaonline.org/public/weatherization/weather.html
Camden, Laclede, Miller, Crawford, Maries, Phelps and Pulaski
Ozark Action, Inc. 417-256-6147
www.oalwp.org
Howell, Texas, Wright, Douglas, Ozark and Oregon
Ozarks Area Community Action Agency 417-865-7797
https://oac.ac/
Webster, Taney, Stone, Lawrence, Greene, Dallas, Barry, Polk, Dade and Christian
West Central Missouri Community Action Agency 1-660-476-2185
https://wcmcaa.org/
Benton, Morgan, Bates, Cass, Cedar, Henry, Hickory, St. Clair and Vernon

Payment Assistance

Low income residential customers may qualify for help to pay their utility bill. The best source of information is to call your local Community Action Agency or local Department of Human Services office and ask about the Emergency Assistance Program. In addition, we partner with local organizations that can lend a helping hand if you are having trouble paying your energy bills, including:

United Way 211

Available 24/7, United Way 211 is a free, confidential information and referral service that connects people to local services across Missouri. Dial 2-1-1 or visit http://www.211helps.org/.

Missouri LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their immediate energy needs. Visit https://mydss.mo.gov/energy-assistance or call 855-FSD-INFO (855-373-4636).

LIHEAP Winter Flyer

LIHEAP can help you in two ways: Energy Assistance/Regular Heating (EA) and Energy Crisis Intervention Program (ECIP).

  • Energy Assistance (EA) helps you with a one-time payment for your primary heating bills from November through March.
  • The Energy Crisis Intervention Program (ECIP) helps pay your fuel bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.

CARES Act Funding

The Department of Social Services (DSS) announced additional funding of $15 million for the Low-Income Home Energy Assistance Program that helps low-income Missourians with payments for their summer cooling bills from June 1 through September 30, 2020. The additional dollars double the maximum benefit amount to $600 and allows DSS to serve the needs of a greater number of Missourians who are now facing a crisis. To be eligible for the program, low-income Missourians should visit https://mydss.mo.gov/energy-assistance or call 855-FSD-INFO (855-373-4636) .

Missouri CAN

The Community Action Network (CAN) serves low-income families in every county in Missouri. Contact one of the Community Action Agencies listed to the right/below or visit www.communityaction.org to find your local agency, or call 573-634-2969.

A list of Missouri Community Action Agencies is also available to download here.

Summit Appliance Rebates and More

Summit offers rebates on energy-efficient natural gas furnaces, water heaters & smart thermostats. Click here for more information and rebate forms.

Call Summit Natural Gas at 800-927-0787

We can help you with:

  • Making payment arrangements
  • Enrolling in Budget Billing to help make your bills more manageable and predictable
  • Enrolling in AutoPay and eBill so you never miss a payment

COVID-19 Rental Assistance Program

Do you know someone who needs help paying their rent and utility bills due to COVID-19? Help is available through the Federal Emergency Rental Assistance Program.

The Emergency Rental Assistance Program is designed to assist households that are unable to pay rent and utilities due to unemployment, a reduction in household income, or other financial hardship as a result of the COVID-19 pandemic.

An “eligible household” is defined as a renter household in which at least one or more individuals meets the following criteria:

  • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19;
  • Demonstrates a risk of experiencing homelessness or housing instability; and
  • Has a household income at or below 80 percent of the area median.

For more information and to see if you qualify for the Emergency Rental Assistance Program, visit the Missoui Housing Development Commission at https://www.mohousingresources.com/safhr

Medical Emergencies:

We will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill, if a registered physician confirms that an emergency exists. Disconnection can be postponed due to a medical emergency for up to 28 days from the date of physician’s certificate of medical need for utility service. Please call our Customer Service Department at 800-927-0787 for more information.

Please note: a medical emergency does not cancel the bill. If requested, we can provide you a list of local financial assistance agencies or work with you to set up a reasonable payment arrangement or budget bill plan.

Low-Income Weatherization Program

LIWAP offers energy-efficient home improvements to help lower utility bills and improve comfort. You could be eligible to receive help to complete weatherization improvements on your home such as: insulation, air sealing, window sealants or new windows, and more. Completing one or several of these measures helps to make your home warmer in the winter and cooler in the summer.

Participating is simple. Call 855-522-2796 or visit energy.mo.gov/assistance-programs/liwap , or contact one of the Community Action Agencies listed to the right/below. Then fill out an application starting December 1st (or November 1st for the elderly and disabled) and receive assistance in getting the work done on your home. Keep in mind this assistance is on a first come, first served basis.

NOTE: Please call your local Community Action Agency prior to visiting the office as agency operations may have changed due to COVID-19. Some agency COVID-19 operations information is available here.