Summit Natural Gas is dedicated to the safety and reliability of our natural gas systems.

Transportation by pipeline is the safest form of energy delivery in the country. In fact, natural gas pipelines transport approximately one-fourth of the energy consumed in the United States and is delivered to customers through over 3 million miles of piping. We conscientiously monitor and maintain our pipeline systems to ensure the safe and reliable delivery of natural gas to your home.

The purpose of our gas system is to provide the public, both residential and commercial enterprises, with a clean, economical, and safe energy source for a variety of uses. Summit Utilities works diligently to ensure pipeline safety and reliability through a variety of ways, including inspection programs, public education, pipeline markers, facility mapping, surveys, patrolling, pressure monitoring, odorization, and liaison with public officials.

CALL 1-800-883-3181 RIGHT AWAY!

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Use your senses to recognize a natural gas leak.

A majority of gas pipeline leaks occur as a result of individuals digging on their own property. State law requires all excavators and private citizens to contact an 811 center prior to any excavation activities. Once 811 is called, Summit Natural Gas will mark all gas pipelines free of charge.

Although natural gas pipelines have an unparalleled safety record, occasionally leaks do occur.

It’s important to know the signs and hazards of a natural gas leak.
Although natural gas pipelines have an unparalleled safety record, occasionally leaks do occur.

How to Recognize a Natural Gas Leak

  • An odor like rotten eggs caused by the Mercaptin mixed with the natural gas
  • Roaring sound like an engine
  • White vapor that looks like smoke
  • A hissing or whistling noise
  • Fire coming out of a hole or on top of the ground
  • Dirt blowing from a hole in the ground
  • An area of frozen ground in the summer
  • Patches of dead vegetation or grass
Here are some hazards you need to be aware of:
  • Gas leaks are highly flammable and easily ignitable
  • Gas leaks displace oxygen and cause asphyxiation
  • Natural Gas fires may produce irritating and corrosive vapors
  • Vapors may cause dizziness

If you suspect a natural gas leak, call Summit immediately at 800-883-3181 from your neighbor’s house or another location away from the leak.

If you smell gas, act fast! Natural gas does not have an odor, so an odorant called Mercaptan is added to signal a leak. Mercaptan gives off a foul smell, reminiscent of rotten eggs or sulfur.

If a natural gas leak is suspected, NEVER do anything that might cause a spark. This includes:

  • Lighting a match
  • Starting an engine
  • Using a cell phone or other electronic device in close proximity to a suspected leak
  • Extinguishing a fire or attempting to repair a leak
  • Drive anything into a vapor cloud as it might explode

Most leaks are small and not dangerous, but if a leak is suspected, always comply with the following procedure to be safe:

  • Leave the area uphill or up wind of the suspected leak
  • If possible, turn off any equipment that could cause a spark
  • From a safe place, call 911 or your local emergency responders
  • Call us at 1-800-883-3181 and be sure to tell us where you are so you can let us into your house or business when we arrive
  • Warn others of a potential leak and stay there until emergency responders arrive

Under no circumstances should you ever attempt to repair, stop or fix a pipeline leak, or rupture. Trained pipeline technicians with specialized equipment and knowledge are the only individuals qualified to conduct repairs on natural gas pipelines.

Safe digging is no accident.

Homeowners and contractors must call 811 before undertaking any excavation or digging projects.

Calling 811 is safe, free, and the law. For your safety, you are required by law to call 811 at least two working days before you plan to dig so your underground utility lines can be marked.

How 811 works:

  • Call 811 at least two working days before you need to start excavations or digging. Or, if you prefer to open a ticket online, visit
  • Mark your proposed excavation area with stakes, flags, or painted or chalked lines that are white in color and are clearly visible.
  • The 811 service will alert participating utility companies such as electric, gas, cable, and telephone about the planned digging so they can mark the appropriate location of their underground lines, if necessary.
  • Local utilities will then come to your home or work site and mark the location of their underground lines using the color codes below.
  • Remember, you are responsible for marking your private lines such as invisible pet fences, sprinkler systems, yard lights, and gas grill lines.
  • Check the area before proceeding with your project. If a member utility has not responded or if underground facilities are clearly present and not located, call 811 again to have the area located properly.
  • When digging, make sure to always dig around the marks, not on them. Some utility lines may be buried at a shallow depth, and an unintended shovel thrust could result in dangerous and/or costly consequences.

Blocked Sewer? You may be dealing with a cross bored sewer line!


For many years, utilities nationwide have installed gas pipelines by boring underground, rather than digging trenches, to avoid tearing up paving and landscaping.

Existing utility facilities, such as underground electrical and pipes, are located and marked in accordance with the requirements of Digsafe laws before new gas pipelines are installed using underground boring technology.

Sometimes, a private underground facility such as private sewer line that is not mapped and cannot be discovered with the use of above-ground locating devices is inadvertently struck by the underground boring machine resulting in what is known as “cross-bore.”


  • Call or ask your sewer clearing professional to contact Summit Natural Gas at 1-800-883-3181 prior to clearing the blockage. We will promptly meet your professional to locate and mark our natural gas pipeline free of charge.
  • Never use a sewer clearing machine to clear an interior blockage until the obstruction has been identified.
  • Suspect a gas leak? Leave the area immediately and call Summit or 911. Do not use phones near the gas leak.
  • Before anyone clears an interior blockage, by chemical or mechanical means, call Summit Natural Gas at 1-800-883-3181 then press #9 for immediate assistance.

Hot Water Scalding Safety

Many consumers do not know excessively hot tap water can cause severe burns, and most injuries and deaths involving tap water scalds are to the elderly and children under the age of five. The U.S. Consumer Product Safety Commission (CPSC) urges all users to lower their water heaters to 120 degrees Fahrenheit. In addition to preventing accidents, this decrease in temperature will conserve energy and save money.*

Most scalding injuries can be prevented by making sure your water heater is set to a safe temperature, always feeling the water temperature before placing a child in the bathtub, and never leaving a child alone or with other young children in the bathtub.