Winter ushers in the holidays and cozy evenings at home, but it also brings colder temperatures that can drive up natural gas bills. We understand that a warm home is essential to your comfort and well-being — and that nothing should stand in the way of it.
We’re committed to connecting you with programs that can help ease the stress of winter utility costs. From our own services to resources available at the local and state level, these options are designed to help you manage energy expenses and keep your family comfortable all season long.
We understand that life is unpredictable. There are countless reasons for a late payment, and we’re here to help you navigate a path forward with a Payment Plan. By setting up monthly installments, you can bring your balance up to date without disrupting service.
To enroll in a flexible payment plan, call one of our representatives at 800-927-0787, Monday through Friday, from 8 a.m. to 5 p.m.
LIHEAP, a federal program, helps low-income households pay energy bills, manage energy crises, and arrange for weatherization and energy-related home repairs. It can be a critical resource for staying warm in the winter months. Those eligible may receive a one-time payment for heating costs between October and May.
The program’s contracted agencies also provide emergency services such as heating replacement or repair, blankets, and more. Applications are available online, by calling 855-373-4636, or by contacting your Contracted Agency.
Weatherization improvements to your home—insulation, air sealing, window sealants, or new windows—can reduce your energy costs and make your home more comfortable year-round. You can apply for the program with the Missouri Department of Natural Resources or by calling 855-522-2796.
United Way 211 of Missouri and Illinois is a free, confidential information and referral service that connects people to thousands of nonprofits and resources across the two states. Dial 2-1-1 or visit their website to find services that help with energy bills, home weatherization, and more.
From November through March, Summit offers a Cold Weather Program designed to help customers avoid disconnection and stay warm through winter. The program gives past-due customers additional options—even if service has already been disconnected. To enroll, you can call 800-927-0787 to determine eligibility and make an initial payment. Once enrolled, the remaining past-due balance is spread out evenly over the next eleven months. Each month, you’ll pay both your installment toward the past-due amount and your current monthly bill. This seasonal plan provides a structured, longer-term path to get caught up and maintain service during the coldest months of the year.
We recognize that there isn’t a one-size-fits-all approach to paying bills, so we offer a variety of methods to suit your needs. Our easy-to-use online payment platform allows you to manage your account and pay your bill, as well as access helpful features and plans:
AutoPay
Automatically pay your bill on its due date each month with our AutoPay feature. Reliable and easy to use, it offers the peace of mind of knowing you’ll avoid late payments and fees.
Budget Billing
Take the guesswork out of your bills. Budget Billing offers greater predictability for your bill by spreading your natural gas costs throughout the year. When enrolled, you pay a fixed amount each month based on your energy usage history. This is especially helpful during winter months—when natural gas bills tend to be higher—to help alleviate the stress of unexpected spikes.
We know not everyone likes managing their bills online, so we also offer options to pay your bill by phone, by mail, or in person at an authorized retail location.
There are plenty of small things you can do to be proactive and help keep your winter energy consumption down. For home improvements, consider installing a high-efficiency furnace or water heater, caulking gaps around windows, and applying weatherstripping to door frames to keep warm air inside. In your day-to-day life, things like lowering the thermostat when you’re sleeping or away, setting ceiling fans to spin clockwise, or opening your curtains on sunny days can all help reduce your energy costs.
Winter energy costs don’t have to be stressful. By pairing these resources with simple energy-saving tips at home, you can keep your family warm without breaking the budget. If you have questions about your natural gas bill or ways to reduce your energy usage, we’re here to help.
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