Summit Natural Gas of Missouri Advanced Meter Opt-Out Program

Summit Natural Gas of Missouri is required to offer eligible residential customers the option to opt out of the use of advanced metering equipment. If you prefer a traditional meter at your home, you can request one through this program.

Read the information below to understand how the program works, what it costs, and what to expect. To join the program, log in to your online account and complete the Opt-Out Acknowledgement Form to get started.

What is This Program?

Summit uses advanced meters and hub meters to read your natural gas usage. These meters transmit usage data wirelessly, allow two-way communication, and, in some cases, can interact with connected home devices.

A traditional meter does not transmit data wirelessly. It can be read only in person by a company employee or, if you choose, by you. This program gives eligible residential customers the option to switch to a traditional meter.

Who Is Eligible?

This program is available to residential customers in Summit’s service areas. Your request may not be approved if you have:

• A documented history of unauthorized use, theft, or fraud on your account
• Documented threats of violence toward company employees or agents
• A situation in which installing a traditional meter would create a safety hazard for our personnel or equipment
• Declined our team access to your meter for installation, maintenance, or reading

What Does It Cost?

There are two fees associated with this program:

• One-time fee of $125.00, covers equipment removal and/or installation of traditional metering
• Monthly fee of $15.00/month, added to your regular monthly customer charge going forward. The $15 monthly fee reflects the additional cost of manually reading your meter each month.

Exception: The one-time $125 fee does not apply if you are a new customer requesting an opt-out before any metering equipment has been installed at your address.

What Happens to My Meter?

In most cases, the physical meter remains at your home. What gets removed is the advanced metering equipment — the component that sends data wirelessly. A company employee will then read your meter in person on a regular basis.

Your meter will be placed outside your home when possible, typically within five feet of the structure, and in the same location as your current meter or a nearby location that allows easy access.

How Long Does It Take?

Once we receive your completed and signed Opt-Out Acknowledgement Form, the one-time $125 fee, and confirmed access to your meter, we will complete the meter change within approximately 30 days. If additional time is needed, we will contact you with the next available date.

Meter Access Requirements

To complete and maintain your opt-out, our team will need ongoing access to your meter for:

• Equipment installation
• Routine maintenance
• In-person meter readings
• Any other service need related to safe and reliable delivery

If access is unavailable, we may not be able to complete or continue your opt-out.

Optional: Read Your Own Meter

If you opt out, you may also request to self-read your meter each month. Here’s how it works:

• We provide written instructions on how to read and submit your usage
• You submit your reading every month
• If you miss a month, we will estimate your usage for that period
• A company employee will still verify your meter with an actual read at least once a year

Important: If you miss two (2) consecutive months or any three (3) months in a rolling 12-month period, we may end your self-read arrangement and return to standard monthly reads.

The company may also assess 5% interest on unpaid amounts that result from failure to report or inaccurate reporting.

What to Expect After You Submit

Once we receive your completed form and payment:

• We will review your request and verify eligibility
• If approved, we will schedule the meter equipment change
• The work will be completed within approximately 30 days from receipt of your completed request
• You will be notified if there is any delay beyond the approximate timeline
• If your request is denied, we will contact you in writing or by phone with the reason

Want to Opt-Out?

To complete the Opt-Out Acknowledgement Form, log in to your online account to begin the opt-out process. Once you are logged in, eligible residential customers can access the Smart Meter Opt-Out form from the account dashboard.

Login To Your Account

Questions?

Contact our customer service team at 1-800-927-0787.