At Summit Natural Gas, the well-being of our customers is our utmost priority. That's why we want to keep you informed about potential scams targeting utility customers. Scammers are becoming increasingly sophisticated in their attempts to deceive individuals. We’re taking this matter seriously and putting added security measures in place to keep your account information protected; As a customer, here are some helpful tools you can use to be vigilant and take proactive steps to safeguard your information:
• Verify Callers: Always ask for the caller's name and information. If you feel uneasy, hang up. Double-check phone numbers on our website. Call us at 800-927-0787, 8am-5pm Monday-Friday.
• Secure Payment Avenues: Check our website for authorized payment options. If you feel uneasy or leery of a transaction, promptly check your bank accounts and report unrecognized charges to your bank while filing a dispute. Visit https://summitnaturalgas.com/payment-options for more information.
• Report Suspicious Activity: If you encounter a suspicious call or activity, report it to our customer service team immediately at 800-927-0787.
As a Summit customer, please know these key points about your service with us:
Scammers are targeting customers across the country, and we are actively implementing protective measures to ensure the security of your account information. We appreciate your patience, and we're here to support you in every way we can. To reach our customer service team, please visit our Contact Us page: https://summitnaturalgas.com/contact