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Frequently Asked Questions
Q. Why is natural gas better than other fuels?
A. Natural gas equipment is easier to maintain and repair, which means lower maintenance costs. Most natural gas equipment lasts longer than similar electric appliances. Natural gas is the most environmentally friendly fossil fuel.
• 83% of home buyers prefer gas heating*
• 82% prefer gas water heating*
Source: *UNCC Urban Institute Study 1999
Q. What natural gas appliances are available?
A. Water heaters, central cooling and heating systems, space heaters, outdoor grills, gas lights, ranges, ovens, cooktops, dryers, fireplace logs, pool heaters, gas generators, and more.
Q. What are the benefits of a gas furnace?
A. A gas furnace heats your home with warmer air than that generated by an electric heat pump which makes a home feel drafty. Gas furnaces are less expensive to maintain and last about twice as long as electric heat pumps.
• Gas furnace: 125-140 Degrees
• Electric heat pumps: 90-95 Degrees
Sources: Appliance Magazine and Manufacturers Specifications Advantage Home.
Q. What makes a gas water heater better?
A. A gas water heater works nearly twice as fast as an electric one, so you're less likely to run out of hot water.
Sources: Appliance Magazine and Manufacturers Specifications.
Q. What's the difference between cooking on gas vs. electric?
A. In a word, control. Professional chefs prefer the instant flexibility of gas cooking for exact, controlled food preparation.
Q. Are gas clothes dryers available?
A. Yes. Gas clothes dryers dry clothes faster and actually treat your clothes more gently than electric dryers.
Q. Why are gas fireplace logs so popular?
A. An instant, roaring fire with no logs to lug or mess to clean up is what makes gas logs a joy to own without polluting the air like a wood burning fire.
Q. What about outdoor gas lights and gas grills?
A. A natural gas outdoor light provides year-round soft, natural light for beauty and security even when the power is off. And nothing is faster and easier than cooking on an outside gas grill.
Q. Do natural gas appliances operate when the power goes off?
A. With the exception of gas furnaces and clothes dryers, gas appliances keep right on working for you when the electricity is off.
Q. How often should I have my heating system checked?
A. Homeowners should have their furnace or central heating system inspected annually. When heating systems are properly adjusted, the by-product of combustion is water vapor and carbon dioxide — the same things we exhale as we breathe. When a heating system powered by a fossil fuel gets out of adjustment and the system isn't operating properly, carbon monoxide may be produced. An annual check-up of your heating system by a qualified professional ensures it is operating safely and efficiently with the proper mix of fuel to air.
Q. What should I do if I smell gas?
A. Natural gas has no odor of its own, so gas companies add an odorant as a safety precaution. The distinctive odor intentionally smells bad to immediately signal a possible gas leak.
• Don't turn on a light.
• Don't switch on anything electrical.
• Don't light a match.
• Don't use your phone.
• Alert others and leave immediately.
• Call us from your neighbor's house or another location.
• Tell us where you are so you can let us in your house when we arrive.
Most gas leaks are small and aren't usually dangerous, but don't try to judge for yourself if a leak is dangerous or not.